Experience

Enterprise Solutions Architect
Fastly
Jan 2024 - Present
Lead implementation projects to design and deploy complex service-chained CDN (VCL) and Edge Computing (JS, Rust) configurations for Fortune 500 customers
Principal Support Engineer
Fastly
Sep 2023 - Jan 2024
Highest level of support escalation, on-call 24/7 for weeklong periods
Tier III Support Engineer
Fastly
Sep 2021 - Sep 2023
Conducted technical interviews and built technical trainings, trained 11 new hires
Senior Support Engineer
Fastly
Jan 2020 - Sep 2021
Q4 2020 Client Services All-Star Award Winner
Customer Support Engineer
Fastly
Aug 2018 - Jan 2020
99.5% customer satisfaction rate (from Zendesk feedback)
Technical Commercial AE
Fastly
May 2017 - Aug 2018
Served as my own Sales Engineer. Quota attainment: FY17: 100%+, Q1 '18: 100%+, Q2 '18: 120%

Pets

Bubbles the hammy

Bubbles

Projects

Fastly Logo

Fastly Content Response Tool

End-to-end maintenance and feature request build-out for a Rails application to automate Zendesk Support ticket handling for legal takedown requests. Hosted on Heroku and secured by Fastly CDN.

Rails Heroku Zendesk API
Site Code
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This Page

This single-page app is hosted on Google Cloud Storage and secured by Fastly, making use of Image Optimization, WAF, and rate limiting. GH Actions are used to automate GCS updates and purge Fastly.

Fastly GCP Github
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Ham Huckin' Game Screenshot
View Live Demo

Ham Huckin'

A physics-based projectile game built with JavaScript and Matter.js. Features realistic 2D physics simulation, collision detection, and an engaging gameplay experience with smooth animations.

JavaScript Matter.js HTML5 Canvas
Live Demo View Code